REDUCE COSTS
Between labour and operating costs, staffing is one of the largest expenses for most businesses but offshoring can turn that question on its head. With the cost of living in the Philippines much lower than in Western countries, there is the potential to not only save up to 70% on fixed costs such as wages, technology and infrastructure but invest those much-needed savings into other areas of the business.
ENHANCE SCALABILITY
There is nothing quite like riding the rollercoaster of sudden or seasonal spikes to send a shiver down a executive's spine. While many businesses are ill-equipped to quickly recruit new employees when growth opportunities arise, this is where Probe CX truly delivers. Offshore teams can be established in as little as six weeks and when the time comes to scale down, our clients love not being left needing to manage the likes of unused office space and IT assets.
IMPROVE EFFICIENCIES
Onshore staff far too often find themselves weighed down by time-consuming and repetitive tasks that keep them from more productive and rewarding work. Along with increasing efficiencies and job satisfaction for staff, offshoring enhances the customer experience by improving interactions, increasing availability and bolstering access to expert and enthusiastic support.
THE PHILIPPINES
Offshore outsourcing destinations do not come better than the Philippines and if you don't believe us, consider these facts and figures - up to 70% savings on labour costs; the third-largest English-speaking country in the world; a 97.5% literacy rate; 680,000-plus university graduates each year; an outsourcing talent pool overflowing with the likes of highly qualified accountants, customer service reps, engineers and IT specialists. Not to mention the intangible factors that have earned Filipinos an unrivalled reputation for loyalty, honesty and holding themselves accountable to their onshore employers. Yes, we know what you're thinking - where do you sign me up?
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save up to 70%
on our labour costs
on our labour costs
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University graduates
each year
each year
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a staggering 97.5%
literacy rate
literacy rate
Contact center
Credit and collections
Back office 
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Social media management 
Customer management and CX
Knowledge management 
Consulting
Intelligent automation
IVR and NLP technology
Business insights and analytics 
One of Australia’s leading outsourcing specialists offering organisations a distinct competitive advantage. Connecting organisations all over the world with professional, qualified staff in the Philippines to support their local teams in whatever capacity they require.
MicroSourcing pioneered outsourcing services in the Philippines with over 400+ active clients and 6,000+ staff currently working for organisations worldwide. Operating within eight purpose-built hubs strategically located for the best access to Manila’s talent pool.
