In a business world that has never been more competitive, nothing can be left to chance.
The people you employ. The culture you build. The processes you implement. Every element matters in the search for customer experience excellence and nothing matters more than the technology you deploy. Probe CX specialises in the digital CX transformation that allows businesses of all sizes and in all industries to reduce customer effort, remove needless complexity and optimise business outcomes. We not only know technology but know how to make it work for you.
across five countries
From enabling 24/7 support and reducing average handling time to reducing the financial burden of human agents, our human-led intelligent technology is helping our clients achieve their goals in the 21st century. Solutions include Robotic Process Automation (RPA), and Virtual Agents but, as importantly, our CX-anchored thinking means any tool we deploy is supported by a strategic vision that results in success.
IVR and NLP Technology
One of the first steps to a better customer experience is clearing the path for better customer communication and that’s why countless organisations are turning to Oration, Probe CX’s ground-breaking solution for improving contact centre efficiency. Using the latest speech recognition technology, artificial intelligence and supervised learning, we can replace or work with current IVR systems to deliver smarter, quicker and easier interactions.
Business Insights and Analytics
Understanding your customers are crucial to delivering a memorable customer experience, be it what they need, what they dislike or what they expect. Probe CX has spent decades developing the processes and technology required to mine such data and employ the experts you need to transform it into compelling insights and analysis. There has never been more scope to tap into exactly what your customers or employees are thinking and we are ready to show you how.