Contact Centre

Take the stress out of customer service

Is your business on a mission to improve customer experience?

Well, you’ve come to the right place because Probe CX is on a mission to help you achieve it. Whether you are searching for growth or consolidation, sales or service, personalised or automated, our award-winning team delivers onshore and offshore contact centre solutions that combine passionate people and cutting-edge technology to deliver outstanding results.
Great CX is not what we do – it’s who we are.

The why

The Why

In a world where customer expectations have never been greater, contact centres have never been more critical to business success. They have also never been more complicated to establish and manage.

From new technology and evolving processes to endless data being produced, the modern contact centre requires a dedicated focus and expert touch that combines human and automated solutions to ensure things run smoothly - whether it’s business as usual or to respond to seasonal surges.

Running a business is hectic enough without adding contact centre management to the to-do list – and that’s why we’re more than happy to look after it for you.

Contact Us
clients with customers
in 21 countries
delivery centres
across five countries
years of delivering
contact centre success

The What

Probe CX creates partnerships between our people and technology to provide a seamless experience for your customers.

With more than 30 service delivery centres strategically located across five countries, we have the scale and diversity to provide the right solution for your business regardless of where it is based or how big or small it is. Our Next Generation CX also enables us to provide actionable insights to our clients, including early adopters of new technology and how their preferred channels of engagement will continue to evolve.

contact centre

The How

Our contact centre capabilities are complemented by an extensive suite of solutions that encompass the best in Technology and Strategy, not to mention the option of choosing a location that works best for your needs.

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The Who

We don’t like to brag, but, when it comes to running contact centres, we know our stuff.

For more than 40 years, Probe CX has earned an unrivalled reputation for helping high-profile brands across multiple industries develop and deliver best-in-practice contact centre environments. We love nothing more than handing our client's omnichannel solutions that lead the way when it comes to continuous improvement, innovation and insights.

If you don’t want to take our word for it, we could mention that we have been named Australia Customer Experience Outsourcing Services Provider of the Year an unprecedented 10 times at the prestigious Frost & Sullivan Best Practice Awards – but as we said, we don’t like to brag.

The When

There’s no time like the present …

Let’s work together to achieve better CX