As companies strive for better brand engagement and customer experience, the role of the contact centre has never been a more critical component of success. Probe’s ability to deliver efficient, engaged, Omni-channel contact centre solutions to a broad range of clients has seen us named Australia Customer Experience Outsourcing Services Provider of the Year an unprecedented nine times at the prestigious Frost & Sullivan Best Practice Awards, cementing our position as the Asia Pacific leader in delivering innovation and excellence.
Our tech-enabled, empowered and engaged workforce delivers global customer contact solutions servicing 21 countries, seamlessly and reliably. For more than four decades, the combination of technology, people and our passion culture has driven us to deliver best-in-class contact centre environments, leading the way when it comes to continuous improvement, innovation and insights.
Just as you are passionate about your customers, we are passionate about ensuring they enjoy quality experiences whenever they connect with you.
Who Do We Serve
Probe’s track record of serving high-profile brands across multiple industries is without peer. From clients in the telecommunications, utility, education and government sectors to household names in health, finance, retail and travel, we support customers at all points of their lifecycle and in all mediums. Servicing more than 90 clients with customers in 21 countries, Probe brings a depth of knowledge and experience that will improve the way you do business.
How We Deliver
In today’s world, successful interactions between customers and agents require an innovative, sophisticated mix of smart technology. Our unique approach creates partnerships between our people and technology in order to provide a seamless experience to your customers. We provide a Centre of Excellence structure, driving best-practice operational delivery and promote ideas from the frontline to create continuous improvement in customer engagement with your customers.
- Customer Care
- Back of House
- Correspondence Email
- Web Chat
- Social Media Management
- Outbound Sales
- Win/Back Transfers
- Retention Campaigns
- Cross Sell
- Upsell Cold Calling Outbound Sales
- Account Management
Changes in customer expectations are driving companies to push beyond the CX philosophy and organise their whole business around the delivery of exceptional experiences. Probe’s Next Generation CX enables you to combine class-leading technology with passionate people to solve your customers’ needs.
With 32 service delivery centres strategically located across five countries and four Australian states, we have the scale and diversity to provide a solution for your business. Our extensive experience also allows us to provide actionable insights to clients, including early adopters of new technology and how their preferred channels of engagement will continue to change and evolve.