Strategy

Our people helping achieve your goals

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Everyone knows one of the keys to business success is to focus on what matters most - but how do you actually know what that is? Trust your instincts? Listen to your staff? Take a stab in the dark?

Here is a better idea – partner with Australia’s leading customer experience organisation to access the knowledge you need to develop the strategies you want to take your business to the next level. From accelerating your digital transformation to boosting customer and employee experiences, Probe CX has the people, passion and technology to help you outperform your competitors.

About Probe CX
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Years of experience
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delivery centres
across five countries
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Active interactions
per month

Our services

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Customer management and CX

Probe CX not only helps businesses attract the right customers. We show them how to create experiences that leave their customers feeling happier than when they arrived. Our expert teams take pride in crafting first-rate customer management and CX strategies that result in tailored process solutions that are both innovative and practical. We listen to what our clients want, show them what they need and help turn their customers into the kind who just keep coming back.

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Knowledge management

There is always a lot of knowledge within businesses. What is not guaranteed is how easy it is for employees and customers to access it when they need it most. Probe CX has a proven track record in developing and deploying knowledge management systems that capture key information and act as a single source of truth. Using automation and leading technology, we break down silos and ensure key stakeholders can find what they need to know in less time.

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Consulting

It is one thing to receive advice. It is another to partner with an organisation committed to working alongside you to achieve real transformation. Our consulting team has extensive experience across countless industries in assessing the unique challenges businesses face and providing the insights, solutions and technology they need to achieve short-term goals and long-term success. Ask Probe CX for help and your only regret will be that you didn’t do so sooner.

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Let’s work together to achieve better CX