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About Us

Delivering exceptional customer experiences and market-leading digital transformation

What We Do

We are a leading customer experience organisation, operating across Australia, New Zealand, the Philippines, the United States and India. We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.

With over 18,000 staff and 5 countries, we are a market-leading digital transformation practice that specialises in process simplification, user experience design, customer journey mapping, workforce optimisation, data analytics, customer sentiment analysis, digital deployment and automation.

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Awards & Accreditation

We are among the most awarded providers in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020). 

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Your Trusted CX Partner

We have a history dating back over 40 years, and in that time we have designed solutions that continue to respond to the changing needs and expectations of your customers and employees.

We can assist you in converting your customer needs into actions and as your trusted partner, we take the time to understand your strategic drivers and business goals to deliver the right solutions - augmenting people with technology to bring out the best in both.

With expertise across multiple industries and key business functions, we deliver outstanding experiences, driving innovation to improve the way you do business.

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Our Locations

Our global footprint includes sites located in Australia, New Zealand, the Philippines, the United States and India. We’ve strategically chosen homes around the globe in order to offer our clients the best fit for their needs.

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Let us partner with you to create solutions that combine the best of people and technology to deliver exceptional customer experiences for your organisation.

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