What We Do
We are a leading customer experience organisation, operating across the Pacific, Asia, North America and Africa. We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.
With over 15,300 staff across 6 countries we are a market-leading digital transformation practice that specialises in process simplification, user experience design, customer journey mapping, workforce optimisation, data analytics, customer sentiment analysis, digital deployment and automation.
Awards & Accreditation
We are among the most awarded providers in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020).
2020 Frost & Sullivan Provider of the Year
Australia Customer Contact Outsourcing Provider of the Year 2019
Phillipines Best HR Strategy 2019
atWork 2019 Champion Employer of the Year
Philippines Most Talented Learning & Development Leader 2019
10 Most Innovative Contact Center Solution Providers
Your Trusted CX Partner
We have a history dating back over 40 years, and in that time we have designed solutions that continue to respond to the changing needs and expectations of your customers and employees.
We can assist you in converting your customer needs into actions and as your trusted partner, we take the time to understand your strategic drivers and business goals to deliver the right solutions - augmenting people with technology to bring out the best in both.
With expertise across multiple industries and key business functions, we deliver outstanding experiences, driving innovation to improve the way you do business.
Our global footprint includes sites located in the Pacific, Asia, North America and Africa. We’ve strategically chosen homes around the globe in order to offer our clients the best fit for their needs.