In any business, there are customers who experience frustrations during the journey to achieving what they need - whether it’s completing a purchase transaction or getting a problem solved. And in many cases, an antiquated IVR system can be one of the root causes of this frustration. Probe works with clients throughout the world to implement an artificially intelligent solution that works in conjunction with the client’s current system. We’re focused on reducing your customer’s pain points and improving your contact centre efficiency.
Turning Customer Problems Into Solutions
Who Are You?
Automating Intelligent Conversations
Latest Speech Recognition Technology
Imagine a system that asks your customers “how can I help you today?” and then understands what they say and can direct their call to the best resource to fulfil their needs.
Drawing on the latest speech recognition technology as well as artificial intelligence and a supervised learning environment, Oration replaces (or works with) your current IVR menu to provide a seamless contact centre experience for your customer. As a cloud-based solution, it plugs directly into your contact centre platform and will be up and running, typically, in just a couple of days. With no technical knowledge or expertise required, you can configure and manage every aspect of the customer experience from a digital interface that’s designed specifically for your business and the customers you serve.
Instead of your customer selecting from a set menu or putting their query into just a few short words, this system allows them to talk as if they would to a real person. Not only will it understand their intention, it will also route their call to the most appropriate resource to handle their query - either a trained agent or a digital self-serve solution.
human-led intelligent solutions
AI-Powered Oration Contact Centre Conversations
- Utilises the latest technology including Google and Amazon to apply an intent to every call
- Allows supervision of the system’s learning process and adjustments to its behaviour
- Automates conversations to improve the efficiency of your contact centre and your customer’s experience
Complex Call Routing
- Handles huge volumes of calls and call routing options
- Allows for further education or information requests of the customer during the call journey
- Deflects calls that don’t require agent intervention to standard on-the-fly messages, digital chat or self service options
Ease of Use
- Features a graphical user interface dashboard where you can build, manage and report on your contact centre operations
- Transcribes the conversation and displays it to your contact centre agent, preparing them for the call ahead
- Plugs directly into your current contact centre platform as a SaaS solution
Watch Oration Product Demo
- Reduce average handling times
- Increase uptake to self service
- Provide targeted banners
- Facilitate a digital channel shift
- Improve agent and customer engagement
- Support speed to competency.
Oration has changed the way you’ll do business and reimagined the AI powered contact centre.
Plus, it is affordable for all contact centre sizes.
Oration Case Studies
Our Solutions At Work
Case Study 1 - Large Government Department
Case Study 2 - Large Banking Institution
Case Study 3 - Large Government Department
Case Study 4 - Government Assistance Line
Case Study 5 - Large eCommerce Business
Cost effective, quick to install and easy to use