Outsourcing

Our people helping achieve your goals

Outsourcing

Customer experience should never be left to chance. Every interaction matters. Every conversation counts.

Every team member has the power to help grow a business’s brand – and potentially harm it. That’s why we recruit, train and nurture the best people in Australia and abroad to deliver our clients the results they are searching for. When a business partners with Probe CX, they can rest easy knowing they have teamed with an outsourcing provider that boasts the experience, knowledge and technology to help them rise above the pack.

years of experience
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years of experience
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delivery centres
across five countries
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active interactions
per month

Our Services

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Contact Centres

There are contact centres – and then there are Probe CX contact centres. Over more than 40 years, we have developed the ultimate combination of people, processes and omnichannel technologies to ensure our clients maximise every interaction in every channel. Be it onshore or offshore, business as usual or seasonal surges, we consistently provide our clients – and their customers – with a reason to smile.

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Credit and Collections

Take the worry out of debt collection by partnering with a company renowned for its ability to maximise recoveries and mitigate costs. From big businesses to leading banks and well-known utilities, Australia’s leading companies rely on Probe CX’s unique combination of automated digital processes and first-rate human resources when it is time to tackle simple collections or comprehensive mercantile services.

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Back Office

The backbone of any successful business is the back office. From accounting and payroll to human resources and IT, we are experts at recruiting the right people and implementing the best processes and technology to improve productivity, save costs and create a better customer journey. Whether you are a household brand or a fast-growing start-up, Probe CX has the back office smarts you need.


Our Locations

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Onshore Solutions

Outsourcing has the ability to transform businesses but not everyone wants to deal with time zone differences, language barriers, global travel expenses and cultural expectations. That’s why Probe CX offers an array of Onshore Solutions for those businesses wanting to access the many benefits of outsourcing but to do so by establishing teams or staff in Australia. Same winning strategies, same great results – just a little closer to home.

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Offshore Solutions

From humble beginnings, offshore outsourcing has established itself as one of the business world’s most exciting opportunities and little wonder when you consider its ability to reduce costs and improve efficiencies. Probe CX operates a leading network of teams and staff in the Philippines, which is rightly acclaimed as one of the world’s top outsourcing destinations due to low labour costs, high literacy rates and first-class infrastructure.

Let’s work together to achieve better CX