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Customer Management & CX

Enabling our clients to deliver best-in-class customer experiences through exceptional people and cutting-edge technology.

The customer is key to your organisation and its success, and this approach drives everything we do at Probe CX. We enable our clients to deliver best-in-class customer experiences through the provision of highly skilled customer service professionals who are passionate about what they do.

Over two decades, we have evolved from our proud beginnings as a supplier of outsourced contact centre services to a leading customer experience management organisation. Today Probe CX crafts CX solutions that bring together the power of great people and clever technology across Australia, New Zealand, the Philippines, the United States and India.

Our talented people are supported by high calibre leaders and the latest in digital technology because we believe that happy, engaged employees with the tools they require to do their best, will deliver exceptional outcomes for your customers.

If you’re looking to optimise, enhance or extend your contact centre capabilities, Probe CX is the customer management partner that recognises the value of delivering exceptional experiences that support and grow your brand.

the power of great people and clever technology for a better customer experience

Areas of Customer Management & CX

Employee Experience

  • Meeting your customers where, when and how they like to interact with you.
  • Providing the same great customer experience across multiple channels.
  • Offering a range of communication platforms, customised to suit your needs.  
  • Voice, email, messaging, social media, webchat, automation, AI.

Actionable Insights

  • Going beyond fulfilment to provide insight, analysis and action.
  • Utilising leading-edge analytics and brilliant minds to review and analyse customer interactions.
  • Articulating the voice of the customer into meaningful actions that impact your bottom line.
  • Collaboratively innovating with our clients, people and partners to deliver results.

Employee Experience

  • Understanding that happy and engaged employees deliver exceptional customer service.
  • Finding the right people who take pride in ensuring positive customer experiences.
  • Equipping employees with the knowledge, training and resources to excel.
  • Supporting staff with excellence in leadership and technology.
  • Empowering curiosity and innovation.

B2B & B2C Experience

Probe CX has experience in both B2C and B2B environments and we understand the strategic and tactical differences of each market. We can assist you in selling, serving or solving issues for your customers.  

Growing your business involves specialist sales skills specific to each market and audience:

  • B2B: Developing long-term relationships, generating leads, conducting targeted sales activities.
  • B2C: Permanent inbound and campaign capabilities, generating outbound sales and leads.

Our business model then flows on to complete the customer lifecycle by providing all aspects of customer service including after sales service and loyalty relationships. We can also assist with help desk fulfilment to ensure your customers’ issues are resolved as quickly and efficiently as possible.

tailored processing solutions that are both innovative and practical

Making Business Possible

Working directly with customers is just one aspect of the customer journey and behind the scenes, with a multi-country solution across Australia, New Zealand, the Philippines, the United States and India, Probe CX is equipped to assist your business in whatever capacity you require. We can facilitate business transactions with tailored processing solutions that are both innovative and practical.

  • Data entry and database management.
  • Process fulfilment such as deliveries, after-hours callbacks and returns management - the options are limited only by your organisation’s requirements.
  • Back-of-house administration.
  • Specialist solutions involving process design and implementation, technology and communication integrations, and internet and app development.

Whether you’re growing or consolidating, require sales or service, personalised or automated solutions, Probe CX enables award-winning customer experiences across every industry, at every stage of the customer lifecycle.

Frequently Asked Questions

How can customer experience be measured?

How does customer experience drive digital transformation?

What drives customer experience?

What does customer experience mean?

Why customer experience matters for B2B?

How is customer experience tailored to different industries?

What is the difference between customer experience and customer service?

What is customer experience strategy?

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Let us help you navigate the digital world and introduce intelligent automation solutions to elevate your organisation to a best-in-industry standard.

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