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Continue readingIntelligent automation combines robotic process automation (RPA) with artificial intelligence (AI) capabilities, enabling software robots to perform tasks not just based on predefined rules but with cognitive abilities. These smart bots can learn from past actions, adapt to new scenarios and even make decisions on their own, revolutionising the way businesses operate.
Once the stuff of fantasy, RPA saw software robots completing repetitive and time-consuming aspects of digital work, allowing employees to focus on more productive, higher value and creative tasks. However, with intelligent automation, the scope has expanded exponentially. These AI-powered bots are now capable of understanding unstructured data, natural language processing (NLP) and advanced analytics, making them highly versatile across various industries.
From reading screens and extracting data to filling in forms, RPA robots mimic human interactions for certain tasks and, in cases where they need specific expertise, they are even able to ask for human input or assistance. Highly valued by sectors such as financial services, healthcare, retail and human resources, intelligent automation provides a valuable way to ensure a more cost-effective and efficient business.
While intelligent automation can create growth opportunities and reduce operational costs, it is essential to remember that one size does not fit all. Successful implementation of this cutting-edge technology takes time, extensive research and strategic assessment. Moreover, an awareness that applying intelligent automation to the wrong processes can create new headaches.
From our experience we recommend the following five-step approach for your own intelligent automation journey:
Intelligent automation is the future of business efficiency and innovation, and embracing it today will undoubtedly position your organisation for success in the digital age.
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