Powered by passion, driven by curiosity, enriched by a purpose to do it better.

We’re on a mission to change the way you do business through human-led technology and NEXT generation customer experience.

At a Glance

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Years Experience

Your True Business Partner

Operating across the Pacific, Asia, North America and Africa, Probe designs and deploys solutions that utilise our deep knowledge and capabilities in Contact Centre and Customer Management, CX Consulting, Intelligent Automation and Analytics. 

Our purpose is to deliver exceptional customer experiences that will in turn, have a positive impact on your organisation’s reputation, objectives, stakeholders and bottom line.

With experience spanning over four decades and a broad range of industries and markets, Probe brings a unique insight to your organisation. Using a consultative approach we co-innovate with our clients to deliver business and operational goals that align with global best practice outcomes. 

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Every Step of the way

Our Solutions

Covering every aspect of the customer journey within your organisation, we specialise in human-led intelligent technology solutions.

Our services combine exceptional human resources with state-of-the-art digital technology to deliver memorable customer experiences:

Customer Management & CX

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Consulting

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Credit & Collections

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Intelligent Automation

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Shared Services

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IVR & NLP Technology

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Knowledge Services

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Managed Outsourcing

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2012-2020 Frost & Sullivan Provider of the Year

Awards & Accreditations

We are among the most awarded outsourcers in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020).

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Industries

Probe is the trusted partner behind some of the world’s biggest brands and we are proud to have talented people who consistently meet the expectations of our clients by delivering an exceptional customer experience.

Our expertise extends to a broad range of industries including: 

Government

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Travel

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Healthcare & Insurance

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Retail & eCommerce

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Utilities

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Transport & Logistics

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Telecommunications

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Banking & Finance

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Automotive

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Insights

Sharing our knowledge, expertise and information so that you can remain at the forefront of your industry.

Whitepaper

Online retail: Delivering on the CX during pandemic times

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Whitepaper

Credit Provider
Trends

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Whitepaper

Banking:
Beyond the pandemic

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Connect With Us

Learn more about human-led technology and NEXT generation customer experience.
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