At a Glance
Your True Business Partner
Operating across Australia, New Zealand, the Philippines, the United States and India, Probe CX designs and deploys solutions that utilise our deep knowledge and capabilities in Contact Centre and Customer Management, CX Consulting, Intelligent Automation and Analytics.
Our purpose is to deliver exceptional customer experiences that will in turn, have a positive impact on your organisation’s reputation, objectives, stakeholders and bottom line.
With experience spanning over four decades and a broad range of industries and markets, Probe CX brings a unique insight to your organisation. Using a consultative approach we co-innovate with our clients to deliver business and operational goals that align with global best practice outcomes.
Every Step of the way
Covering every aspect of the customer journey within your organisation, we specialise in human-led intelligent technology solutions.
Our services combine exceptional human resources with state-of-the-art digital technology to deliver memorable customer experiences:
Probe CX Completes Acquisition of Stellar
We are pleased to announce that Stellar is now the newest member of Probe CX, the largest Australian-owned provider of customer contact and communication solutions in Australasia.
The combined group is the largest and most diverse Australian owned customer experience outsourcing provider, employing over 18,000 staff and 5 countries.
Probe CX is the trusted partner behind some of the world’s biggest brands and we are proud to have talented people who consistently meet the expectations of our clients by delivering an exceptional customer experience.
Our expertise extends to a broad range of industries including:
Sharing our knowledge, expertise and information so that you can remain at the forefront of your industry.
Awards & Accreditation
We are among the most awarded providers in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020).
Leading the way by sharing our knowledge and expertise