We are Probe CX
Your trusted partner for doing customer experience better

Purpose. People. Passion.

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Team Members
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Years Experience
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industry awards
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Promise
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Our goal

Probe CX is in the business of making other businesses better.

The true measure of our success is the satisfaction of our clients’ customers and that’s why we spend every day (and many nights) customising the solutions we offer to their specific requirements. Using human-led technology and NEXT generation customer experience, we help our clients solve their pain points, engage with and satisfy their customers and ultimately achieve results that have a positive impact on their reputations and bottom lines.

In more than 40 years, Probe CX has never had a client that didn’t want to do it better – and that’s why we get a kick out of helping them do just that.

Our solutions

Probe CX is NEXT generation driven. That means we put human intelligence and passion first. We simplify rather than complicate. We deploy the power of technological magic. Most of all, we offer solutions that deliver memorable customer experiences and, in turn, better outcomes for our clients.

Our approach

We do things differently at Probe CX. We think and behave differently, we look and sound different, and that’s because we know savvy businesses want alternatives to traditional suppliers. Being different also makes it easier for us to help our clients navigate the constant changes happening around them. We’re not different for the sake of being different – we’re different because it’s the key to achieving great customer experience.

our approach

THE INDUSTRIES WE SERVE

The only thing more exciting than working with one of the world’s biggest brands is working with many of them. For more than 40 years, we have shared our expertise and knowledge with clients ranging from household names to ambitious start-ups and, no matter their industry, we’ve offered the solutions they need to stand out from the crowd.

Our awards

There is no doubt we help our clients do customer experience better but don’t just take our word for it. As one of the industry’s most awarded providers - including being named Frost & Sullivan’s Contact Centre Outsourcing Provider of the Year for ten consecutive years - we have a resume to match any of our competition.

Insights

Your one-stop shop for news, blogs, resources and on-demand webinars.

ISG Quadrant Report
News

Probe named Digital Operations Leader in respected ISG Quadrant Report

What is Conversational AI?
Blog

What is Conversational AI?

Robotic Process Automation
case study

Robotic Process Automation

Let’s work together to achieve better CX

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