Videos and On Demand Webinars
Watch our videos and on demand webinars. Learn how to use innovative solutions to improve customer experience and continue to evolve.
6 March 2023
Our Promise
Watch this video and learn how Probe CX became Australia's fastest-growing, largest and most respected customer experience provider.
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16 September 2022
Probe CX reduce AHT by 15% using Genesys predictive routing
Watch this webinar and learn how by using Genesys AI-powered predictive routing we reduced our AHT by 15% and more.
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7 July 2022
How AI-powered technology can help transform your contact centre
Watch this webinar and learn how AI-powered technology enables contact centres to create automated conversations that deliver reliable outcome.
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7 July 2022
Critical CX tech levers to meet rapid shifts in consumer expectations
Watch this webinar and learn how retailers are using innovative tech to help them adjust, listen and respond to rapidly changing customer expectations.
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Blog
The future of AI driven conversations
How will conversational AI will reshape service delivery from every angle?
Blog
How to improve contact centre agent performance
Learn practical tips to improve contact centre agent performance in the modern-day contact centre.
Case Study
Global insurance group triages 90% of customer queries with generative AI
Is your customer service team struggling to answer an overwhelming amount of customer email queries? Across multiple shared mailboxes? It's time to automate.
Let’s work together to achieve better CX