For organisations experiencing strong growth, especially through mergers and acquisitions, shared services can be a vital strategy in ensuring internal efficiencies and cost savings. Creating a shared service structure within your business involves centralising and consolidating the tasks and functions that tend to be non-core in nature and are designed to service internal customers:
Accounting and payroll
HR and recruitment
IT helpdesk and setup
Purchasing and procurement
Stock and inventory management
Sometimes referred to as back office services, business services or support services, Probe CX works with many clients to identify where shared services can be of benefit, and to implement strategies to smoothly transition from a decentralised organisational structure to a centralised structure.
The Higher Quality & Lower Cost Option
Why Shared Services?
Lower costs through consolidation of resources
Higher quality and reliability as a result of focused management
Standardisation of processes leading to efficiencies
Scalability and flexibility to respond to business needs and leverage growth
Improved service for internal customers
Your True Business Partner
We also work in consultation with our clients to identify the best approach to a shared services structure. In some cases, this goes beyond determining the roles of people and looks at streamlining and applying digital intelligent automation where appropriate.