Robotic Process Automation (RPA)

Cutting-edge software to complete repetitive tasks and increase efficiencies

For more than 40 years Probe CX has helped businesses deliver exceptional customer experiences that, have helped improve their reputation, objectives and profitability. Today that commitment extends to leading the way with the design and deployment of Robotic Process Automation.

RPA is a technology that creates software robots that can learn, mimic and execute rules-based business processes. Just like humans, they can understand and navigate systems, identify and extract data and complete an extensive range of actions. Best of all, software robots can complete such tasks faster, longer and more consistently than people can ever dream of.

Research and advisory company Gartner has found that 85% of large and very large organisations will deploy some form of RPA by the end of 2022. To ensure you don’t miss the chance to optimise your own business through the power of automation, Probe CX is ready and waiting to partner you on a journey of discovery, empowerment and success.

Faster, Cleaner, Smarter – the RPA Revolution

Robotic Process Automation is the ideal tool for streamlining workflows. In a world where there has never been more pressure for organisations to be more profitable, flexible and responsive, RPA can be implemented quickly to accelerate digital transformation and deliver results.

Download our Robotic Processing Automation Case Study

Learn how the introduction of RPA saved a leading Australian security company around $80,000 in manual effort costs.




RPA bots are accelerating workflows, especially in document-rich industries like financial services, insurance and the public sector where handling form-filling and claims processing can now be hands-free.


Imagine an environment with perfect compliance, without the need for reworking. Imagine no more as RPA is enabling 100% precision and new levels of speed.

Cost Savings

Companies across the world are benefiting from the fact that RPA delivers huge savings because staff are no longer occupied by repetitive, time-consuming tasks and the flow-on of error-free documentation.

Customer Experience

RPA bots are changing the way companies interact with customers, offering them the ability to reduce call handling time, streamline customer enquiries and deliver faster responses to call volumes.


Automation is allowing organisations to more easily adapt to ever-changing workloads. Expanding a digital workforce is a lot simpler and more cost-effective than doing so with human resources.

Employee Engagement

Asking staff to focus on mundane, repetitive tasks is a one-way ticket to disengaged staff. Automating such work allows employees to spend their time on more rewarding duties, which leads to a greater sense of accomplishment and lower staff turnover.



Forget asking ‘What industries are suited to RPA?” With its proven ability to boost productivity and increase financial performance, it’s easier to ponder what industries are not suited. The following examples are just the beginning when it comes to sectors that are reaping the rewards of a proactive approach to automation.

  • Banking & Financial Services
  • Healthcare
  • Insurance
  • Public Sector
  • Retail
  • Manufacturing
  • Telecommunications


Got an idea for how RPA might be able to help improve your own
efficiencies? There’s every chance you’re onto a winner given the number
of ways savvy operators are utilising the technology to do the same in the following areas:

  • Customer Onboarding
  • Data Migration
  • Data Extraction
  • Data Updating
  • Mass Emails
  • Lead Management
  • Invoicing
  • Customer Relationship Management
  • Customer Service
  • Software Updates
  • Payroll
  • Inventory Management
  • Legal and Tax Compliance
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Let us help you boost productivity, save costs and improve employee engagement through the use of Robotic Process Automation
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