How do collections work?

Collections are unpaid debts, either managed internally, or sold to a collections agency who then recoup the debt on behalf of the company. They will contact the debtor and work with them to resolve the debt.

Why hire a collections agency?

If your company has outstanding debts to several customers or clients it may be difficult for you to obtain these without significant time and effort. By hiring a collections agency you can outsource this task, and have your debts recovered in a professional and timely manner.

What happens when you're sent collections?

When you're sent collections you are given a variety of ways to pay your debt. Collections come with instructions to pay so you can manage your debt. There should also be a phone number or another way for you to contact the agency if you have questions or need support.

What happens if you ignore a collections agency?

If you ignore a collections agency's attempts to contact you there is risk that they will escalate the debt through the legal system. There are several ways you can check if the collections agency is legitimate or not. The collections note should for instance have an identifier, such as a reference number, which is unique to you.

Credit & Collections | Probe Group

The Why

There’s no denying it – chasing money from customers can be a nightmare for businesses of all sizes.

From the emotional stress of raising the subject to the energy spent writing letters, sending texts and making calls; debt recovery is often a drawn-out process that requires time and energy that could be better spent elsewhere. That’s why many of Australia’s biggest brands turn to Probe CX to tailor our unique collection services to suit their specific needs and challenges.

Seeing us step into the conversation also shows people with overdue bills that there has been a clear escalation in proceedings, which tends to have an immediate effect on their motivation to pay.

The What

Big business, leading banks and well-known utilities are just a few of the institutions across various industries that love what we do.

Our solutions include automated digital processes that combine with exceptional human resources to achieve results for your business. We firmly believe that people are the essential difference between traditional and next-generation solutions, with our knowledgeable and experienced staff, trained in dealing with difficult situations; passionate about collecting outstanding debt and managing debt recovery.

As a leader in digital adoption, Probe CX has also had great success in introducing Intelligent Automation in the early collections of debt recovery. We know collection calls can be embarrassing and stressful for your customers and our technology eases such anxieties while ensuring they remain on the right payment behaviour path.

Collections

Reminders via phone, SMS, IVR, email and mail
Roll rate management
Bulk data matching
Hardship assessment
Inbound/outbound

Credit management

Telephone demands
Reminders via SMS, IVR and email
Demand letters and solicitor letters
High value portfolio collections
Skip tracing
Collection of active overdrawn accounts
Management of payment arrangements on written off loans and credit cards
Debt settlements
Field services
Investigations

Litigation

Issuing:

Preparation and lodgement of relevant court documents
Statutory demand (for a company)

Enforcement:

Bankruptcy
Winding up
Oral examination
Attachment of earnings
Seizure and sale / writ of execution

Consultancy

Operational reviews
Strategic reviews

The Who

Probe CX has earned a reputation as the performance benchmark in the collections industry by staying true to three core values – Purpose, People and Passion.

Our purpose is to help our clients engage with their customers. Our people are recruited because they ‘want to do’ and ‘can do’. Our unique passion culture is what drives our team members to search for ideas that help us deliver on our promise that ‘we’ll do it better’. Put those three factors together and you have a winning combination for delivering debt recovery success.

We know looking after every facet of a collections cycle can be draining, which is why we have spent more than 40 years developing the right processes, recruiting the best people and implementing the latest technology to allow you to dedicate your energies elsewhere.

Credit and Collections

The Why

The What

The How

The Who

The When