Solutions
Combining exceptional human resources with state-of-the-art digital technology to deliver memorable customer experiences.
Probe solutions begin with thinking - because solutions are about integrating our capabilities into deliverable and replicable actions to ensure every customer encounter is exceptional - and every encounter satisfies.
Our solutions are about:
Putting human intelligence first
Simplifying rather than complicating
Deploying the power of technological magic
Delivering better outcomes – rather than more outcomes
With over 4 decades of experience, Probe Group has evolved from offering outsourced contact centre services and collections management to become a leading customer experience management organisation. Our services cover every aspect of the customer journey within your organisation.
Customer Management and CX
Delivering best-in-class customer experiences through exceptional people and cutting-edge technology.
Credit & Collections
Providing credit management solutions that deliver success through human connection and conversations.
Consulting
Bringing together award-winning customer management experience, intelligent technology & industry experience.
Intelligent Automation
Pioneering innovative technology through human-led intelligent solutions focusing on real customer problems.
IVR & NLP Technology
Delivering the next generation in contact centre call routing solutions, utilising artificial intelligent technology.
Shared Services
Delivering solutions for accounting and finance, human resources, technology and service desks.
Knowledge Services
Delivering solutions for digital marketing, business administration, software and web development.
Offshore Managed Outsourcing
Building a dedicated offshore team, without the worries of office, IT, legal or HR requirements.
Connect With Us
Let us help you plan, manage and achieve your organisational objectives and elevate your organisation to a best-in-industry standard.
