Combining exceptional human resources with state-of-the-art digital technology to deliver memorable customer experiences.
Probe solutions begin with thinking - because solutions are about integrating our capabilities into deliverable and replicable actions to ensure every customer encounter is exceptional - and every encounter satisfies.
Our solutions are about:
Putting human intelligence first
Simplifying rather than complicating
Deploying the power of technological magic
Delivering better outcomes – rather than more outcomes
With over 4 decades of experience, Probe Group has evolved from offering outsourced contact centre services and collections management to become a leading customer experience management organisation. Our services cover every aspect of the customer journey within your organisation.
Customer Management and CX
Delivering best-in-class customer experiences through exceptional people and cutting-edge technology.
We are among the most awarded providers in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020).
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