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Combining exceptional human resources with state-of-the-art digital technology to deliver memorable customer experiences.

Probe CX solutions begin with thinking - because solutions are about integrating our capabilities into deliverable and replicable actions to ensure every customer encounter is exceptional - and every encounter satisfies.

Our solutions are about:

Putting human intelligence first

Simplifying rather than complicating

Deploying the power of technological magic

Delivering better outcomes – rather than more outcomes

With over 4 decades of experience, Probe CX has evolved from offering outsourced contact centre services and collections management to become a leading customer experience management organisation. Our services cover every aspect of the customer journey within your organisation.

Customer Management and CX

Delivering best-in-class customer experiences through exceptional people and cutting-edge technology.

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Credit & Collections

Providing credit management solutions that deliver success through human connection and conversations.

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Bringing together award-winning customer management experience, intelligent technology & industry experience.

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Intelligent Automation

Pioneering innovative technology through human-led intelligent solutions focusing on real customer problems.

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IVR & NLP Technology

Delivering the next generation in contact centre call routing solutions, utilising artificial intelligent technology.

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Shared Services

Delivering solutions for accounting and finance, human resources, technology and service desks.

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Knowledge Services

Delivering solutions for digital marketing, business administration, software and web development.

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Offshore Staff Leasing

Building a dedicated offshore team, without the worries of office, IT, legal or HR requirements.

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Awards & Accreditation

We are among the most awarded providers in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020). 

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Let us help you plan, manage and achieve your organisational objectives and elevate your organisation to a best-in-industry standard.

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