Learn how one of Australia’s leading full-service supermarkets improved their customer support, including the overall customer experience (CX) and individual customer interactions by introducing digital interventions and solutions to integrate into the customer journey.
Download this case study to learn:
How streamlining the eCommerce-related contact centre processes helped to achieve a 41% decrease in effort to service customer interactions
How they achieved a 28% shift from the conventional voice channel to digital channels such as SMS and voicemail
How tailored process solutions lead to improved CX.