Proactive Forecasting Drives CX Boost for Transport Provider

In this case study, we explore how a high-profile public transport provider engaged Probe to boost CX through proactive forecasting during an unprecedented global event.

Download the full case study to learn:

• How Probe helped the provider achieve an overall grade of service exceeding 90% with minimal disruption to public transport services over the 3 day high profile event

• The effective management of high volume calls that were 60% above forecast including a record number of almost 7,000 calls being answered in just one day

• How a complexity of road closures, exclusion zones, increased security and cultural celebrations put further strain on the public transport system

• About the creation of a comprehensive risk management plan, including the need to address a potential national emergency.
  
  

Download now for these insights and more.