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Energy Provider Case Study

Energy Provider Case Study

In this case study, we explore how an award-winning electricity and gas provider with more than 1.7 million Australian customers adapted its operations to tackle the unprecedented challenges posed by the pandemic.

Download the full case study to learn:

  • The financial challenge faced by the energy provider
  • How a solution crafted through a pilot program proved so successful it has been adopted as BAU
  • The significant commercial benefits the client achieved including contact rate, conversion rate and sign-up rate
  • How societal changes inspired by COVID have inadvertently worked in the energy provider’s favour.

To learn more, download the full case study