Defining A Clear Voice Reaps Rewards
In this case study, we explore how an emerging online health business tapped into Probe’s expertise in customer service and digital strategies to grow a community customer base of 1.5 million people.
Download the full case study to learn:
- How the client was able to increase its speed to respond by an amazing 275%
- The service level response times that were hampering the company’s growth
- How Probe developed training material to deliver detailed product information
- The knowledge management tool that allowed the creation of a database to deliver a better customer experience
Download now for these insights and more.