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Defining A Clear Voice Reaps Rewards

Airline Case Study

In this case study, we explore how an emerging online health business tapped into Probe’s expertise in customer service and digital strategies to grow a community customer base of 1.5 million people.

Download the full case study to learn:

  • How the client was able to increase its speed to respond by an amazing 275%
  • The service level response times that were hampering the company’s growth
  • How Probe developed training material to deliver detailed product information
  • The knowledge management tool that allowed the creation of a database to deliver a better customer experience


Download now for these insights and more.