In this case study, we explore how an award-winning, low-cost airline benefited from a strategic program to address factors negatively impacting their customer experience metrics.
Download the full case study to learn:
- The CX challenge faced by the airline
- How well-defined workshops ensured a clear program to address elements hindering a better customer experience
- The Training Needs Analysis that drove critical changes to support new recruits
- How a simple initiative helped increase post-interaction and post-call survey completion rates.
Download now for these insights and more.
