Airline Case Study

In this case study, we explore how an award-winning, low-cost airline benefited from a strategic program to address factors negatively impacting their customer experience metrics.

Download the full case study to learn:

• The CX challenge faced by the airline
• How well-defined workshops ensured a clear program to address elements hindering a better customer experience
• The Training Needs Analysis that drove critical changes to support new recruits
• How a simple initiative helped increase post-interaction and post-call survey completion rates.

Download now for these insights and more.