Automation Case Study
How one business increased efficiency through automation and significantly reduced costs
Frost & Sullivan 2021
Download the Frost & Sullivan Best Practices Report 2021 and learn about the key areas that made Probe CX the recipient of this award.
Robotic Processing Automation set to Deliver Significant Savings
Learn how one of Australia’s leading security companies overcame billing issues by introducing robotic process automation (RPA) in this case study.
Leading Supermarket Case Study
One of Australia’s leading full-service supermarkets reimagines the customer journey to improve customer experience.
2021 ISG Provider Lens Quadrant Report: Probe CX named Industry Leader
Probe CX has been ranked against industry peers in the latest ISG Provider Lens Quadrant Report, the highly respected of leading service providers. Learn more
Government Capability Statement
In this brochure learn about Probe CX's government partners and services, multichannel digital solutions and approach to working with government clients...
IT Help Desk & Service Desk Brochure
IT Help Desks and Service Desks play an important role in customer experience and customer service companies.
Workforce Optimisation Brochure
Learn how Probe CX can help you build a workforce optimisation strategy to ensure your organisation 'works smarter, not harder’.
Retailer Case Study
A national discount retailer reduced cost to serve, met strategic KPIs and increased call deflection to lower cost channels. By improving internal processes, this business significantly improved customer satisfaction.
Digital Transformation Trend Report for Retail
Retailers are under pressure to keep up with a continuously evolving consumer landscape.
Content Moderation Whitepaper
Download this whitepaper and learn about the growing need for content moderation: understanding the different aspects and how they work for your brand...
Logistics Case Study
This case study shows how a city’s public transport provider delivered travel service information despite an influx of 10,000 visitors for a major event.
Airline Case Study
Learn how an award-winning, low-cost airline benefited from a strategic program to address factors negatively impacting their customer experience metrics.
Transport Case Study
This case study explores how a transport company embraced the challenge of replacing its architecture to ensure it had technological consistencies.
Delivering on the customer experience during pandemic times
In this whitepaper learn about coping with contact volume spikes and how to automate processes to make resources available for higher value interactions.
Banking Beyond The Pandemic
Learn about the current state of the Australian banking sector, changing customer behaviour and how banks can set themselves up to survive and succeed beyond the pandemic.
Probe CX Credit Provider Trends 2022
Learn how COVID-19 economic fallout continues to affect credit providers, how digital solutions can help and how to manage impairment during such times.
Frost & Sullivan Best Practices Report 2020
This report from Frost & Sullivan for the 2020 Best Practices Award outlines how Probe CX have continually improved our services.
Critical Success Factors To Fast Track Growth Tip Sheet
In this tip sheet, discover how to increase customer loyalty, streamline the customer journey and learn about omnichannel solutions.
The Changing Face of Retail Tip Sheet
In this tip sheet, learn about customer-centric solutions, eCommerce strategies for improved CX and omnichannel solutions.
Digital Brochure
In this brochure learn about CX optimisation, scalable solutions for high-growth businesses and RPA and IVA reengineering.
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