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Leading Supermarket Case Study
One of Australia’s leading full-service supermarkets reimagines the customer journey to improve customer experience.
2021 ISG Provider Lens Quadrant Report: Probe named Industry Leader
Probe has been ranked against industry peers in the latest ISG Provider Lens Quadrant Report, the highly respected insight into the strengths, competitive differentiators and unique selling points of leading service providers.
Robotic Processing Automation set to Deliver Significant Savings
Learn how one of Australia’s leading security companies introduced robotic process automation (RPA) to generate custom consolidated invoices.
Government Capability Statement
Probe Group has extensive experience delivering customer service fulfillment and nimble strategies for Federal Government departments.
IT Help Desk & Service Desk Brochure
IT Help Desks and Service Desks play an important role in customer experience and customer service companies.
Workforce Optimisation Brochure
Learn how to Probe can help you build a workforce optimisation strategy, to ensure your organisation 'works smarter, not harder’.
Retailer Case Study
A national discount retailer reduced cost to serve, met strategic KPIs and increased call deflection to lower cost channels. By improving internal processes, this business significantly improved customer satisfaction.
Digital Transformation Trend Report for Retail
Retailers are under pressure to keep up with a continuously evolving consumer landscape.
Frost & Sullivan Best Practices Report 2020
This report from Frost & Sullivan for the 2020 Best Practices Award outlines how Probe Group have continually improved our services.
Content Moderation Whitepaper
The growing need for content moderation: understanding the different aspects and how they work for your brand. Download this whitepaper for the full details.
Logistics Case Study
Learn how a city’s public transport provider rose to the challenge of delivering uninterrupted travel service information despite an influx of almost 10,000 visitors for a major event.
Airline Case Study
Learn how an award-winning, low-cost airline benefited from a strategic program to address factors negatively impacting their customer experience metrics.
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Transport Case Study
Learn how an ever-expanding transport company embraced the challenge of replacing its start-up architecture to ensure it had technological consistency across the globe.
Online Retail Whitepaper
Learn how to cope with contact volume spikes in COVID, reduce calls and minimising handling times, eliminate the friction points in customer interactions and more.
Banking Beyond The Pandemic
Learn about the current state of the Australian banking sector, changing customer behaviour and how banks can set themselves up to survive and succeed beyond the pandemic.
Credit Provider Trends
Learn how COVID-19 economic fallout continues to affect credit providers, how digital solutions can help and how to manage impairment during such times.
Critical Success Factors To Fast Track Growth Tip Sheet
Leverage omnichannel solutions, including chatbots, AI, and IVA. For retailers to provide a variety of channels and touchpoints for customers.
The Changing Face of Retail Tip Sheet
Learn how to future proof your business by putting your customer first to ensure you evolve along with the industry and consumer needs.
Digital Brochure
Learn how to build an exceptional customer experience improving CX processes across your business by designing, deploying and managing digital solutions customised to your unique needs.
Connect With Us
Let us partner with you on your journey to becoming an industry leader and an exceptional provider of positive customer experiences.
