Learn how an ever-expanding transport company embraced the challenge of replacing its start-up architecture to ensure it had technological consistency across the globe.
Learn how to cope with contact volume spikes in COVID, reduce calls and minimising handling times, eliminate the friction points in customer interactions and more.
Learn about the current state of the Australian banking sector, changing customer behaviour and how banks can set themselves up to survive and succeed beyond the pandemic.
Learn how COVID-19 economic fallout continues to affect credit providers, how digital solutions can help and how to manage impairment during such times.
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