News

Probe CX has increased its capacity to help businesses deliver NEXT-generation customer experience after forming a strategic partnership with Uniphore.

Probe CX has snared yet another national award, with one of its top executives honoured for his exceptional leadership.

Probe has received top marks for its digital prowess in the latest ISG Provider Lens Quadrant Report, the highly respected insight into the strengths, competitive differentiators.

One of the world’s leading BPO research firms has awarded Probe CX its highest honour, declaring it a ‘Leader’ in the Customer Experience Management (CXM) sector.

Probe’s commitment to 'doing it better' has inspired the industry leader to claim the highest honour at the prestigious Frost & Sullivan Best Practices Awards.

Probe has been recognised for its outstanding social media CX solutions in the latest ISG Provider Lens Quadrant Report.

The Global BPO Talent Acquisition Awards celebrates outstanding talent acquisition teams in the business process outsourcing (BPO) industry.

Probe has been declared a Work From Home Services Leader in the latest ISG Provider Lens Quadrant Report for its industry-leading response to the COVID-19 global pandemic.

Probe CX’s ability to record significant growth despite the pressures of the COVID-19 pandemic has received national recognition at the 2021 Australian Growth Company Awards.

Quadrant Private Equity, Five V Capital, Rodney Kagan and other shareholders of Probe CX (“Probe” or the “Company”) today announced they have entered into an agreement under which KKR will acquire a majority stake in Probe alongside existing management.

Probe’s winning combination of technological know-how and kind-hearted staff is set to once again play a key role in raising vital funds for children fighting cancer.

Probe CX’s very own Senior Legal Counsel, Jo Zaharapoulous, was recently awarded the In-House Lawyer of the Year Award at the Lawyers Weekly ninth annual Women in Law Awards for 2020.

PROBE Group has received national recognition for helping Australian retailer Coles navigate the COVID-19 pandemic, snaring a coveted prize at the company’s annual supplier awards.

Probe Group has reaffirmed its reputation for innovation and excellence by taking home one of the top honours at the prestigious Frost & Sullivan 2020 Best Practice Awards.The company was named the 2020 Australia Customer Experience Outsourcing Services Provider of the Year.

We are pleased to announce that Stellar is now the newest member of Probe Group, the largest Australian-owned provider of customer contact and communication solutions in Australasia. Probe Group is excited to welcome every Stellar team member into the Probe family.

Quadrant Private Equity will consider an initial public offering for its portfolio company Probe Group, after inking a deal to create the country's largest locally-owned outsourcing services business.

It’s been a turbulent time in Australia for the contact centre outsourcing industry with closures, mergers and acquisitions seemingly occurring at a pretty hectic pace and now it’s time for another one. Probe Group and Stellar (the Group) today released a Press Release* announcing they have entered into an agreement to merge.

Probe Group, a Business Process Outsourcing (BPO) solutions provider and Stellar – The partnership will combine the experience and expertise of both companies and will employ 12,600 people to provide outsourcing of business process services for customers across six countries.

Australian companies that flourished during the pandemic. New IBISWorld research has revealed that little-known companies in the business, IT, construction sectors grew their revenue by more than 50 per cent in the 2019-20 financial year.

Australian business process outsourcing (BPO) provider Probe Group today announced, that in partnership with funds advised by Five V Capital, it has entered into an agreement to acquire Salmat’s Contact Business.

Probe CX BPO Holdings, a business process outsourcing firm part-owned by Sydney-based private equity firm Five V Capital, is acquiring Filipino managed services agency, MicroSourcing for A$100 million ($69 million).