Travel
Exceptional and responsive customer service with round-the-clock capabilities, in a sector that’s all about the customer experience.
In the travel and tourism industry, Probe has become partners with a number of exciting brands ranging from airlines and cruise companies to car hire and travel agencies. We have over 460 FTE staff working from 4 offices in Australia and overseas who service 3.8 million customer interactions each year.
Services
- Sales
- Customer service
- Complaints
- General enquiries
- Internal enquiries
- Reservations
Channels
- 1Inbound and outbound voice
- 2Email
- 3Chat
- 4Social media
- 5Back office
- 6Correspondence
- 7Multilingual

How We Do It
- Contact centre
- Workflow automation and management
- Quality and compliance framework development
- Knowledge management
- Training redesign
- Delivery of transformation plan
- Speech and text analytics
- Tailored sales framework and incentive structure
With decades of consulting experience, we’re assisting our travel industry clients to understand their customers’ journey, identify issues along the way and implement measures to ensure positive outcomes. This has also included strategies to drive customers to digital channels, to improve efficiencies and meet customer demands and expectations.