The travel industry relies on exceptional customer service at the core of its offering and Probe CX is assisting operators to deliver on this promise. We specialise in rapid response solutions to seasonal and weather-based events and to the many challenges, and changes, that come with a global pandemic. Cancellations, reservation amendments and round the clock customer care have become important aspects of the services we offer. 

 

In addition, we’re also experienced in the management, processes and customer interactions involved with travel loyalty programs and travel insurance. Incentive programs and sales targets are another layer in our partnerships, and we tailor our strategies to achieve client objectives and maintain staff motivation. 

 

With decades of consulting experience, we’re assisting our travel industry clients to understand their customers’ journey, identify issues along the way and implement measures to ensure positive outcomes. This has also included strategies to drive customers to digital channels, to improve efficiencies and meet customer demands and expectations.