Customer service fulfilment and nimble strategies for local, state and federal government departments.
Working across a broad range of local, state and federal government departments in multiple countries, we deliver services in a number of sectors:
Our solutions range from single engagement-based work through to rapid response scenarios and long-term permanent services. We also assist clients with single phase work through to complete end-to-end management. Handling more than 10.2 million customer interactions every year, Probe CX manages 18,000 staff and 5 countries. We also operate a successful work from home model for a number of government clients.
Success in the Government industry
The government sector experiences unique challenges which we take on in a partner approach with our client. Many of these challenges are a result of needing to work across multiple stakeholders including consumers, service providers, industry bodies and departments, and our objective is to deliver not just the services required but also ongoing improvement.
We face substantial seasonal workload ramps and are required to implement strategies and workforce management to ensure maximum efficiency. During Covid-19 our rapid response support included nimble design and evolution to keep pace with the changing demands.
We’re also heavily invested in the development and ongoing engagement of online communities so that we can deliver improved engagement, advocacy and efficient communication of events and interruptions.