Government
Customer service fulfilment and nimble strategies for local, state and federal government departments.
Working across a broad range of local, state and federal government departments in multiple countries, we deliver services in a number of sectors:
Finance and Tax
Health
Transport
Employment
Social Services
Aged Care
Justice
Local Councils
Our solutions range from single engagement-based work through to rapid response scenarios and long-term permanent services. We also assist clients with single phase work through to complete end-to-end management. Handling more than 10.2 million customer interactions every year, Probe manages over 2600 FTE staff members in 6 Australian locations. We also operate a successful work from home model for a number of government clients.
Services
- Information lines
- Customer service
- Assessments
- Collections
- Covid-19 and emergency response
- Complaints
- General enquiries
- IT helpdesk
- Ministerial escalations
Channels
- 1Inbound and outbound voice
- 2Social media
- 3Email
- 4Chat
- 5Back office
- 6Correspondence
- 7Face-to-face
- 8Multilingual
How We Do It
- Contact centre
- Workflow automation and management
- Quality and compliance framework development
- Consultancy
- Intelligent automation
- Virtual agents
- Intelligent outreach
- Knowledge management
- Training redesign
- Process mapping and redesign
- Speech and text analytics
Accreditations
Quality ISO 9001 Certified
Australian Government Protective Security Policy Framework (PSPF)
Australian Government Information Security Manual (ISM)
Individual police and PEAK clearances
Connect With Us
Partner with us for successful customer service fulfillment and nimble strategies to meet changing demands in the government sector.
