Industries

Working across a broad range of industries, Probe Group is the trusted partner behind some of the world’s biggest brands.

Probe has over 40 years of experience to draw upon and can apply a range of solutions to any industry, and any challenge being faced by our clients. We understand the fundamental journey for customers through an organisation and can apply human and technological strategies to ensure organisational efficiency and a positive customer experience.

Automotive

We manage complex, sensitive and high-value customer interactions for well-known automotive brands

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Banking & Finance

We work with accounting firms, financial services providers, neobanks, fintech, credit unions and banks.

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Government

Customer service fulfilment and nimble strategies for local, state and federal government departments.

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Healthcare & Insurance

Empathetic customer service and seamless back office solutions.

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Retail & eCommerce

From emerging ecommerce retailers through to established brick and mortar stores.

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Superannuation

We have extensive experience co-ordinating the support that funds need to ensure member satisfaction.

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Telecommunications

We work with leading telco brands in Australia & overseas, offering a range of contact centre & consultancy services.

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Transport & Logistics

Managing millions of client and end-user interactions with a practical understanding of the transport and logistics industry,

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Travel

Exceptional and responsive customer service with round-the-clock capabilities.

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Utilities

From managing connections and disconnections through to billing and debt collection.

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Awards & Accreditation

We are among the most awarded providers in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020).