Rachel Bywater

Rachel Bywater

Rachel Bywater

As Probe’s Executive General Manager, Rachel Bywater has an unwavering passion for people that drives her desire to do all she can to help clients enhance their Customer and Employee Experience.

With more than 25 years’ experience in the outsourced BPO/BPM sector across both Australian and international markets, she has earned a reputation as an industry expert and adviser on operations process, automation and outsourcing strategy.

Whether focusing on contact centres, back office, analytics or digital transformation, nothing brings Rachel greater joy than seeing a client achieve exceptional outcomes by tapping into the powerful combination of people and technology.

She has previously held positions spanning Strategy, Vice President (Sales), General Manager, Operations Manager and Optimisation Manager, while her current role sees her responsible for Probe’s strategic leadership and oversight of relationships, people and operational and commercial activities.

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