Monica Ryan

Head of Customer Delivery, Australia

Monica-Ryan

Monica Ryan

Monica Ryan’s passion for delivering exceptional outcomes through people and technology is great news for Probe’s clients.

As Probe’s Head of Customer Delivery, Australia, Monica supports clients and their customers on their customer experience journey and has long played a pivotal role in delivering exceptional results in our government portfolio before more recently extending her remit to our private industry clients. With 25 years in the contact centre industry, she has strategic, operational and commercial expertise in leading large teams and has held various executive positions since joining the business process outsourcing industry in 2008. 

In her current role, Monica is responsible for strategic leadership and oversight of the relationship, people and operational and commercial deliverables, which affords her the chance to do what she loves most – deliver outstanding results for our clients and their customers every day.

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