As the head of Probe, Andrew Hume is committed to fostering an environment where inspired people use creative thinking, innovation and relentless commitment to deliver for their clients.
Having worked in leadership roles in the Customer Experience industry for more than 20 years, Andrew is a proven business growth leader and focused on bringing the Probe vision of creating Australia’s most sought-after and respected Customer Management BPO to life. He is passionate about building high-performance workplaces and fast-growing businesses, with proven experience across all aspects of Customer Experience, Shared and Knowledge Services, Customer Relationship Management (CRM), Customer Satisfaction and Customer Retention.
Andrew is a strong believer that happy teams deliver exceptional results and that’s why he works tirelessly to build a culture that people want to be part of. He knows quality staff attract quality clients and their collective desire to do well ensures great customer experiences.
As a Board member of industry group Auscontact Association and with an MBA from the Melbourne Business School (University of Melbourne), Andrew is a respected and authoritative voice whose greatest joy is seeing his Probe colleagues deliver for their clients.