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Customer Service Specialist - My Aged Care

Posted: 01/12/2021
Closing Date: 01/01/2021
Job Type: Permanent - Full time
Location: Gold Coast
Job Category: Call Centre and Customer Service

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Customer Service Specialist

My Aged Care is the Australian Government's starting point on your aged care journey. In this role, you will be working for Probe, on behalf of our client, My Aged Care. You will be taking inbound calls from families and carers who are looking to access information on Aged Care services available. You will discuss options and advise on services that can assist with independent living at home as well as short-term and long-term care options. You may even suggest sending a My Aged Care representative to their home for a needs assessment. You will be chatting with our customers making sure they have all the information they need, feel they are being heard and actions are being taken. Think of it as making a 5-minute friend every 5-minutes.

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If you are interested, here is what you need to know:

  • Permanent, full-time role
  • Centre-based positions Biggera Waters, Gold Coast location
  • 12 days comprehensive paid training
  • Monthly performance-based incentives
  • Must be available to work between the hours of Monday-Friday 7am-10pm | Saturday 9am-4pm on a rotational roster

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To be eligible for this role you must:

  • Must be Australian Citizen and able to obtain a security clearance
  • Have a passion for helping people 
  • Possess strong communication skills - written and verbal
  • Have the ability to work in a fast paced environment.

Your safety and the safety of all Probe team members is our priority. We encourage you to reach out to your hiring Manager if you have any queries or concerns.


Passionate about joining us?

We are committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. Grab a great job. Stay for a career.

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