Customer Service Officer (1014)

Posted: 31/03/2021
Closing Date: 01/07/2021
Job Type: Permanent - Full Time
Location: Melbourne (Richmond)
Job Category: Call Centre and Customer Service

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Grab a great job. Stay for a career.

Customer Service Officer (1014)

Unique, fast paced, high volume inbound customer service role working on behalf of a government client where no two days are the same.

Highly rewarding training, central location, North Richmond Melbourne, close to all forms of public transport with paid parking next door. 

  • Multiple full time positions available across various intakes
  • Working week: Monday to Friday
  • Hours: 8 AM to 6.15 PM (rotating roster) - no evening or weekend work! 
  • *must have full availability between the above days and times*
  • Start Date: Commencing April and May 2021 onwards until 31st October 2021 - with view to extend 

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Role Responsibilities

On a daily basis, you will be providing high-level customer service and building rapport as the first point of contact in assisting customers with an important aspect of their lives.

  • Determine the best way to provide accurate and detailed information to customers
  • Use of internal comprehensive computer systems while maintaining and updating records 
  • Adhering to compliance policies 
  • Meet key performance indicators focusing on quality and efficiency metrics
  • Requires focus and high attention to detail throughout the 2 week training period 
  • Decipher vague extensive information + summarise 

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What's In It For You?

Career Opportunities

Range of career development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitment


An exuberant workplace with a vibrant culture alive with fun, positivity and a supportive team

Career Experience

Potential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional development

Remote + Training

Training in Richmond (great central location, close to public transport, discounted secure parking, plenty of lunch/take away options); Currently work from home after that


Represent one of the most important organisations in the Government finance sector

Competitive Salary

Base hourly rate + opportunity to earn additional on target earnings

Reward & Recognition

Best in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galore

We Are Looking For People Who Have

  • Exceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactions
  • Clear and concise communication skills both written & verbally
  • Tech savvy & the ability to learn and upskill in new systems, technologies and products 
  • Great time management skills, positive resilient attitude with a desire to work hard
  • Problem-solving and conflict resolution skills along with an ability to multitask multiple enquiries

To Be Eligible, You Must

  • Hold Australian Citizenship 
  • Have lived in Australia for the last 5 consecutive years (5 year footprint) 
  • Be willing and eligible to obtain a security clearance to the level applicable
  • Have full availability between the hours of Monday to Friday 8am until 6.15pm

Who Are We?

At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America, and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

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Passionate about joining us?

We are committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. Grab a great job. Stay for a career.

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