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Customer Service Agent - Government
In this role, you will need to make outbound calls and also handle inbound calls from customers in relation to the COVID hotline. You will be chatting with our customers making sure they have all the information they need, feel they are being heard and actions are being taken. Think of it as making a 5-minute friend every 5-minutes. You will be a peacemaker. A quick thinker. You will thrive on solving the tricky stuff. You’ll know your way around a computer. You will think inside and outside of the box.
To be eligible for this role you must:
- Must be Australian Citizen and able to obtain a security clearance
- Have a passion for helping people
- Possess strong communication skills - written and verbal
- Have the ability to work in a fast paced environment.
Your safety and the safety of all Probe team members is our priority. We encourage you to reach out to your hiring Manager if you have any queries or concerns.