Customer Service Agent (1227)

Posted: 06/04/2021
Closing Date: 06/05/2021
Job Type: Permanent - Full Time
Location: Wollongong
Job Category: Call Centre and Customer Service

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About The Role

We are currently recruiting for My Aged Care which is an inbound call service that makes it easier for older people, their families and carers to access information on ageing and aged care. People can have their needs assessed and be supported to locate and access services available to them.

As one of our Call Centre Representatives you will be responsible for speaking on behalf of some of Australia's biggest brands. The role is based in our call centre in Wollongong in a rapidly-growing team. Your role will be fast-paced and dynamic, with the potential to receive monthly rewards for achieving targets.

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What You Will Need

  • Ability to build relationships with customers over the phone;
  • Demonstrated outstanding customer service skills;
  • Able to work in a fast-paced environment with set targets and timeframes;
  • Able to multi task, listen and perform other tasks;
  • Fluent experience with computers, tech savvy, to enable trouble shooting of problems;
  • Available to work on a rotational roster, 5 days Monday to Friday 8:00am to 8:00pm and Saturday rotation 10:00am to 4:00pm
  • A clear Police check is required for this position.

What We Can Offer You

  • Comprehensive paid training
  • A diverse and supportive working environment – everyone is welcome here, and our differences make us stronger
  • Opportunity for further development and career growth
  • A culture built on fun, respect, integrity, innovation and transparency
  • Incentives paid monthly for performing to expectations

We are an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse.


Who Are We?

At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America, and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

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Passionate about joining us?

We are committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. Grab a great job. Stay for a career.

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