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Customer Experience Agent - Call Centre

Posted: 01/02/2022
Closing Date: 02/03/2022
Job Type: Casual
Location: Sydney, NSW
Job Category: Call Centre and Customer Service

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Grab a great job. Stay for a career.

Customer Experience Agent - Call Centre

This is not your traditional contact centre. In this role, you will be responsible for supporting customers throughout their entire customer journey. You will handle a range of queries across a number of areas including billing, technical support, sales, service and retention. You will also be responsible for contacting and responding to customers through a range of channels such as through the app and website, as well as inbound calls, to ensure the highest level of customer satisfaction possible.

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If you are interested, here is what you need to know:

  • Commencing from 7th March 2022
  • Located in Macquarie Park 
  • Availability Monday to Sunday 8am to 8pm
  • Must be available for 12 weeks full time training - Monday to Friday 9am to 5pm
  • Major Telecommunications company
  • After 6 months as a casual in the role there will be an opportunity to move into a full time position at the client's corporate head office
  • Call Centre experience required.

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To be eligible for this role you must:

  • Have previous contact centre experience 
  • Display a high level of professionalism and ability to build rapport with customers in a short time
  • Possess excellent conflict resolution, negotiation and problem solving skills
  • Have computer literacy and the ability to self-source information and troubleshoot
  • Possess excellent computer and typing skills
  • Display excellence in service delivery under time pressure
  • Have a high level attention to detail and time management skills.
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Passionate about joining us?

We are committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. Grab a great job. Stay for a career.

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