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Customer Experience Agent - Call Centre

Posted: 01/02/2022
Closing Date: 02/03/2022
Job Type: Casual
Location: Melbourne, VIC
Job Category: Call Centre and Customer Service

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Grab a great job. Stay for a career.

Customer Experience Agent - Call Centre

This is not your traditional contact centre. In this role, you will be responsible for supporting customers throughout their entire customer journey. You will handle a range of queries across a number of areas including billing, technical support, sales, service and retention. You will also be responsible for contacting and responding to customers through a range of channels such as through the app and website, as well as inbound calls, to ensure the highest level of customer satisfaction possible.

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If you are interested, here is what you need to know:

  • Commencing from 7th March 2022
  • Melbourne CBD location*
  • Training and nesting will run for 12 weeks from your start date Monday-Friday 9am-5pm. Full availability and attendance is required
  • Post-training, you will be rostered on a rotating basis across the hours of 8am-8pm Monday-Sunday
  • Major Telecommunications company
  • After 6 months as a casual in the role there will be an opportunity to move into a full time position at the client's corporate head office
  • Call Centre experience required.

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To be eligible for this role you must:

  • Have previous contact centre experience 
  • Display a high level of professionalism and ability to build rapport with customers in a short time
  • Possess excellent conflict resolution, negotiation and problem solving skills
  • Have computer literacy and the ability to self-source information and troubleshoot
  • Possess excellent computer and typing skills
  • Display excellence in service delivery under time pressure
  • Have a high level attention to detail and time management skills.
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* Please note, in compliance with Victoria's Mandatory Vaccination (Workers) Declaration, Probe Group will ask candidates to provide Vaccination Certificates or Vaccination Booking Confirmation as this role requires time to be spent on site

Passionate about joining us?

We are committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. Grab a great job. Stay for a career.

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