Customer Experience Agent - Call Centre

This is not your traditional contact centre. In this role, you will be responsible for supporting customers throughout their entire customer journey. You will handle a range of queries across a number of areas including billing, technical support, sales, service and retention. You will also be responsible for contacting and responding to customers through a range of channels such as through the app and website, as well as inbound calls, to ensure the highest level of customer satisfaction possible.

If you are interested, here is what you need to know:

Commencing from 7th March 2022
Melbourne CBD location*
Training and nesting will run for 12 weeks from your start date Monday-Friday 9am-5pm. Full availability and attendance is required
Post-training, you will be rostered on a rotating basis across the hours of 8am-8pm Monday-Sunday
Major Telecommunications company
After 6 months as a casual in the role there will be an opportunity to move into a full time position at the client's corporate head office
Call Centre experience required.

To be eligible for this role you must:

Have previous contact centre experience
Display a high level of professionalism and ability to build rapport with customers in a short time
Possess excellent conflict resolution, negotiation and problem solving skills
Have computer literacy and the ability to self-source information and troubleshoot
Possess excellent computer and typing skills
Display excellence in service delivery under time pressure
Have a high level attention to detail and time management skills.

Customer Experience Agent - Call Centre

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