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Collections Agent

Posted: 27/09/2021
Closing Date: 26/10/2021
Job Type: Full time
Location: Gold Coast
Job Category: Call Centre and Customer Service

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Grab a great job. Stay for a career.

Collections Agent

We have a number of full time Collections roles available with a big four bank. In this role, you will be required to make outbound and receive inbound calls utilising communication, empathy and negotiation skills. You will also be required to document customer interactions and assist customers in payment arrangements.

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If you’re interested, here is what you need to know

  • Full time roles available with one of the big four banks
  • Centre-based positions Biggera Waters, Gold Coast location 
  • Monday to Friday 8:00 am - 9:00 pm and Saturday 8:00am to 5:00pm | Rotating roster | Full availability required
  • Full-time paid training
  • Casual work attire
  • An environment that is supportive, engaging and highly interactive.

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To be eligible for this role you must

  • Possess excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
  • Have a positive attitude and ability to work as part of a team to achieve mutual goals
  • Exhibit confidence in dealing with objections and quickly building rapport with customers
  • Possess excellent attention to detail and ability to work under time pressure
  • Collections and banking experience are an advantage.
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Passionate about joining us?

We are committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. Grab a great job. Stay for a career.

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