Careers
Seeking extraordinary, passionate people
Grab a great job. Stay for a career.
Probe Group is committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. We are continually growing and looking for talented people to join our teams in Australia, New Zealand, Asia, North America and Africa.
If you are passionate, driven and committed to delivering the best service and want to work with a company that values you, then we would love to hear from you.
Our Passion Culture
The core concept of our culture is to help people feel good about being at work. Our unique Passion Culture encourages each employee to believe in the value of being passionate about their job because passionate people are more likely to be engaged with, and involved in, their job; these are people that search for ideas that make continuous improvement possible. And we know that this is what you’re looking for in a long term career.
Our success is built on a passionate commitment to our customers and to our employees, ensuring we have the best resources, technology and processes to fulfil our vision. Learn more.
FAQ
What kind of roles do Probe offer?
There are a huge variety of roles across many areas and countries within the Probe Group. Anything and everything to do with call centre management such as Customer Service Agents, Sales Agents, Administration Agents to Workforce Planning, Project Management, Human Resource Management, IT & RPA, Markeitng, Sales, Consulting roles.
EVP - why work with us?
What is is that differentiates us as an organisation from an Employee Value Proposition? Can link into organisational values here. Possibly leverage content from Ash's induction material so when new hires get to the induction, some of the content already feels a bit familiar to them.
What does career progression look like at Probe?
There are many opportunities at Probe. Each employees path may look different but to provide a few examples - we have employees who decide to move to a different campaign which services a client in a different industry. There are also options to move into a Circle Leader role (Team Leader) or even move into a department within head office. Fun fact - there are many people who work in our head office to started out working i front line roles like as Contact Centre Agents.
What does a typical day in a contact centre look like?
Each contact centre is different. You could be working across answering calls, making calls, managing chat systems or emails to a range of various tasks that assist us to help our customers, customers. Every day is different. You will likely be provided within certain KPI's to meet each day.
Does Probe offer training?
Absolutely! The training length varies per campaign and client. This is dependent on the content required to learn.
Can I apply for a job if I'm not a citizen?
Yes, however not all roles. It is client requirement for some roles that citizenship be held. However we still have a lot of roles that do not have this requirement. We recommend reviewing the individual advert and if it does not state specific work rights, it is not required.
Where in Australia does Probe operate?
Melbourne, Gold Coast, Springfield, Maroochydore, Brisbane, Wollongong, Joondalup, West Perth.
What can I expect during the application process?
The recruitment process may vary depdending on the role you have applied for. However, once you have applied, you can expect to go through a shortlisting process which may be a phone or video interview. From there you may recieve an face to face interview. Either way, we want to know who you are beyond your CV. This is your chance to show us how you would handle real-world scenarios. Background checks may be required.
How can I prepare for my interivew?
If your interview is remote, be sure to download any specific software prior to your interview, to ensure that you are able to access the platform on your computer/ laptop/ tab/ mobile and test that your microphone is working fine. If you have a face-to-face interview with the manager, they will meet you at the reception/lobby. Please sign in at the reception or service desk for entry. If you are well-prepared, you will be able to relax more and just be yourself. So here are a few tips on how you prepare before going into an interview:
Revisit your CV and prepare to speak about your current role, successes, etc.
Read the job ad again before attending an interview. That way you can get a good understanding of what competencies and skills are desirable for the role.
Prepare answers on how your skills and competencies fit the specific role. For instance, ask yourself: where do you fit the criteria perfectly, do you have any gaps and what other relevant skills do you have to bring to the table.
Start to think about what personal and professional skills you possess, but also the one you would like and need to develop.
Finally, prepare a few questions on things that you want to know about us! Ask us questions about the role, our benefits program or any of the areas which matter the most to you.
Does Probe offer part-time or casual roles?
Yes, please go to our careers page and filter by the 'Job Type' and 'Job Location' filters to shortlist suitable roles.
What is your committment to Diversity & Inclusion?
We welcome diverse people, each of whom brings different viewpoints and skillsets to the table. So, go ahead and just be yourself!
How long does it take to get the job?
Our team work very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of our roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.
How much do you pay per hour?
The rate of pay may differ, depending on the role you apply for. If you would like to discuss this further, please call our recruitment team on 1800 504 030.
Where can I send my resume and/or cover letter?
All applications must be submitted through our careers page.
Join our team
Click through here to all our available roles
Going round in circles is not necessarily a bad thing…
Circles are a powerful metaphor for surrounding, encircling, enclosing, embracing, encompassing and protecting; and these are words that describe a business that is dynamic, secure, integrated and engaged.
Circles imply continuity, closed loops, 360 degree perspectives, togetherness, solidarity, and fluidity; these words describe a business that is organised, in control, responsive, open-minded, and willing.
Our teams are circles first before they are teams. They gather in circles to share vital information. They behave as closed-loops so that quality is self-regulated. In a circle no one person is above another. The circle is strong and streamlined, and has no jagged edges or unequal parts.
Employer of Choice
The key to ‘doing it better’ is to have the best people possible and that’s why we work at being an employer of choice.
We want to employ career-minded people rather than job seekers - people who want to bring unique talents and excellence to the way they do their job.
Attracting the best available people is why we create a workplace environment that satisfies physical, emotional, financial, and intellectual needs and aspirations.
Passionate about joining us?
We are committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. Grab a great job. Stay for a career.
