The other kind of RPA
When we are talking about automation in the CX and contact centre world, we commonly hear an...
Blog: Intelligent Automation
The Unfortunate Use Case for RPA
My mantra for business processes is this: Standardise -> Optimise -> Automate -> Eliminate (if...
Accidental acceleration: where to next for the digital safety nets?
It’s a relief to be talking about getting back on track, pick up momentum again, and adapting to...
Curiosity kills the (less efficient, more costly, and hopefully-not-but-possibly-biased) cat | Probe Group
This year, we decided to bring artificial intelligence into our already intelligent recruitment...
