Blog: Intelligent Automation

The other kind of RPA

When we are talking about automation in the CX and contact centre world, we commonly hear an...

The Unfortunate Use Case for RPA

My mantra for business processes is this: Standardise -> Optimise -> Automate -> Eliminate (if...

Accidental acceleration: where to next for the digital safety nets?

It’s a relief to be talking about getting back on track, pick up momentum again, and adapting to...

Curiosity kills the (less efficient, more costly, and hopefully-not-but-possibly-biased) cat | Probe Group

This year, we decided to bring artificial intelligence into our already intelligent recruitment...