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Blog: Digital transformation

8 Key Digital Transformation Trends for 2022

This is especially so in recent times when the conversation has turned to digital transformation,...

What is Hyperautomation?

In the words of Gartner research vice-president Fabrizio Biscotti: “Hyperautomation has shifted...

8 Steps to a Successful Digital Transformation Roadmap

Amid those thousands of words though, a quote from one man stands out from the crowd. As a...

How Customer Experience is Driving Digital Transformation

Well, haven’t times changed? Research shows customer experience (CX) has now supplanted price and...

Conversational AI vs Chatbots: What is the difference?

Imagine two colleagues tasked with helping customers with enquiries. The first is a hard worker who...

What is Conversational AI?

Welcome to the world of Conversational AI, a concept that once belonged in science-fiction novels...

RPA for Supply Chain Management

Bloomberg declares: “The global supply chain is a mess.” 

Robotic Process Automation in HR Operations

For proof of that burden, consider an AON survey of more than 300 small, medium-sized and large...

25+ Amazing Chatbot Statistics

  • The global chatbot market is expected to almost quadruple from $2.6 billion in 2019 to $9.4...