Blog: CX

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

The Ultimate list of Customer Service Statistics

With that in mind, companies are investing in CX like never before. When CRM provider...

The Growing Need for Partnerships

When it comes to strategic partnerships, I firmly believe that 1 + 1 can now equal 3. Let me...

Purchasing Experience in the post-COVID world

Having spent almost three decades in sales, I believe it is time to also start discussing what I...

The Benefits of Field Services during the COVID-19 Pandemic

When the enormity of the COVID-19 pandemic started to hit home a year ago, it didn’t take banks...