Skip to content

Blog: Customer Solutions

How Customer Experience is Driving Digital Transformation

Well, haven’t times changed? Research shows customer experience (CX) has now supplanted price and...

7 Ways to Use Technology to Improve Customer Experience

Finding No 1 – 68% of CX experts strongly believe that expectations from customers are rising.

RPA for Supply Chain Management

Bloomberg declares: “The global supply chain is a mess.” 

How to Design Chatbot Workflows

It would seem you are well aware a chatbot is a computer program that simulates and processes human...

What is Closed-Loop Customer Experience Management?

The heartening aspect was the number of organisations that collect feedback, with 95% of companies...

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

Transactional vs Relationship NPS

Yes indeed - happy customers are good for business.

What is an Intelligent Virtual Agent?

You are sifting through a pile of job applications when one catches your eye. The first thing you...

The Non-Happy Path of Customer Service: What Is It?

Well, I’m here to tell those businesses that believe in such theories to think again.