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Blog: Customer Solutions

What is Closed-Loop Customer Experience Management?

The heartening aspect was the number of organisations that collect feedback, with 95% of...

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

Transactional vs Relationship NPS

Yes indeed - happy customers are good for business.

What is an Intelligent Virtual Agent

You are sifting through a pile of job applications when one catches your eye. The first thing...

Australia has a lot to learn from the World's best - it's all about the 'un-happy path'

Well, I’m here to tell those businesses that believe in such theories to think again.