Blog: Customer Solutions

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

Transactional vs Relationship NPS

Yes indeed - happy customers are good for business.

What is an Intelligent Virtual Agent

You are sifting through a pile of job applications when one catches your eye. The first thing...

Australia has a lot to learn from the World's best - it's all about the 'un-happy path'

Well, I’m here to tell those businesses that believe in such theories to think again.