Blog: Customer Management & CX

Creating an optimal customer experience in the retail sector

Over the past few months, as businesses have adapted to the enormous impacts of the COVID-19...

Turning Customer Insight into Action

How often does your company obtain customer insights but not use them in a meaningful way? If...

Why implementing a customer experience (CX) framework is critical right now

Do you seek feedback from your customers and use those insights to drive business improvement?

Curiosity kills the (less efficient, more costly, and hopefully-not-but-possibly-biased) cat | Probe Group

This year, we decided to bring artificial intelligence into our already intelligent recruitment...

Growing your business with CX

How can we make sure that your customer experience (CX) is hitting the mark?

We’ve taken a deep...

The future of CX

If you’re scratching your head, confused not only about when this transition happened but...