Best Customer Experience Metrics and KPIs
Research has shown CX has overtaken both as the key to not only attracting but keeping business....
Blog: Customer Experience
Transactional vs Relationship NPS
Yes indeed - happy customers are good for business.
The Ultimate list of Customer Service Statistics
With that in mind, companies are investing in CX like never before. When CRM provider...
The Growing Need for Partnerships
When it comes to strategic partnerships, I firmly believe that 1 + 1 can now equal 3. Let me...
