Blog: Customer Experience

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

Transactional vs Relationship NPS

Yes indeed - happy customers are good for business.

The Ultimate list of Customer Service Statistics

With that in mind, companies are investing in CX like never before. When CRM provider...

The Growing Need for Partnerships

When it comes to strategic partnerships, I firmly believe that 1 + 1 can now equal 3. Let me...