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Blog: Customer Experience

An Introduction to Chatbot AI

Fast forward to 2021 and Prof Weizenbaum’s vision has resulted in a world where seemingly every...

What is Closed-Loop Customer Experience Management?

The heartening aspect was the number of organisations that collect feedback, with 95% of...

10 Ways Chatbots can Improve Customer Service with AI

More importantly, there is no end in sight for the current boom in chatbot technology.

8 Principles of Customer Experience

Given CX is defined as the impression customers have of a brand based on every aspect of their...

What is Hyper Personalisation?

The internet age has now created the ability for businesses to take the personal touch to the...

Five Examples of RPA in Contact Centres

That much is evident by the fact almost half of contact centre now use RPA, while a Deloitte...

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

Transactional vs Relationship NPS

Yes indeed - happy customers are good for business.

The Ultimate list of Customer Service Statistics

With that in mind, companies are investing in CX like never before. When CRM provider...