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Discover the latest insights, information and trends in blogs created by customer experience experts and professionals here.

The Ultimate Guide to RPA Lifecycle Deployment

Amid the rush to automate, countless businesses in the infancy of their RPA journey are no doubt...

What Are PDD and SDD In RPA?

Befitting an emerging technology though, newcomers to automation will likely find their heads...

RPA vs Cognitive Automation

That’s right – it’s not as simple as just signing up. Further choices need to be made, one of the...

How to Prioritise Processes to Automate

Fortunately, the unconverted are few and far between. As highlighted in a 2020 global survey by...

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

How To Get Started With RPA

Once the stuff of fantasy, RPA sees software robots complete repetitive and time-consuming aspects...

Transactional vs Relationship NPS

Yes indeed - happy customers are good for business.

What is an Intelligent Virtual Agent?

You are sifting through a pile of job applications when one catches your eye. The first thing you...

The Ultimate list of Customer Service Statistics

With that in mind, companies are investing in CX like never before. When CRM provider SuperOffice...