Blog

Creating an optimal customer experience in the retail sector

Over the past few months, as businesses have adapted to the enormous impacts of the COVID-19...

The Unfortunate Use Case for RPA

My mantra for business processes is this: Standardise -> Optimise -> Automate -> Eliminate (if...

Growing your business with CX

How can we make sure that your customer experience (CX) is hitting the mark?

We’ve taken a deep...

The future of CX

If you’re scratching your head, confused not only about when this transition happened but also...