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Discover the latest insights, information and trends in blogs created by customer experience experts and professionals.

Robotic Process Automation in HR Operations

For proof of that burden, consider an AON survey of more than 300 small, medium-sized and large...

25+ Amazing Chatbot Statistics

  • The global chatbot market is expected to almost quadruple from $2.6 billion in 2019 to $9.4...

How to Design Chatbot Workflows

It would seem you are well aware a chatbot is a computer program that simulates and processes human...

Automate Invoice and Receipt Processing with AI

In a world where process is everything, AP departments have traditionally been forced to employ a...

Types of Intelligent Agent

Having previously explored what an intelligent agent in AI is, we now turn our focus to how many...

What is Intelligent Agent in AI?

Well, those days are gone with artificial intelligence not only here but playing an increasing role...

An Introduction to Chatbot AI

Fast forward to 2021 and Prof Weizenbaum’s vision has resulted in a world where seemingly every...

What is Closed-Loop Customer Experience Management?

The heartening aspect was the number of organisations that collect feedback, with 95% of companies...

10 Ways Chatbots can Improve Customer Service with AI

More importantly, there is no end in sight for the current boom in chatbot technology.