The Ultimate list of Customer Service Statistics
With that in mind, companies are investing in CX like never before. When CRM provider...
Blog
The Growing Need for Partnerships
When it comes to strategic partnerships, I firmly believe that 1 + 1 can now equal 3. Let me...
Automation - Trying to Get it Right
RPA/cognitive automation is widely used in BPOs and forms the basis for efficiency gains that...
Purchasing Experience in the post-COVID world
Having spent almost three decades in sales, I believe it is time to also start discussing what I...
Australia has a lot to learn from the World's best - it's all about the 'un-happy path'
Well, I’m here to tell those businesses that believe in such theories to think again.
The Ultimate List of Digital Transformation Statistics
With improved technology and modern tools making the world smaller than ever, there has never...
The Benefits of Field Services during the COVID-19 Pandemic
When the enormity of the COVID-19 pandemic started to hit home a year ago, it didn’t take banks...
Fostering sustainable outsourcing demand in a COVID environment
Befitting an event of its scale and complexity, the onset of the pandemic forced businesses to...
Ease of Payment and the Role of Technology
There has never been a time in human history when it has been easier to pay a bill. Where once...
