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Discover the latest insights, information and trends in blogs created by customer experience experts and professionals.

What is Customer Experience Management?

However, it is a customer retention study Prof Sasser conducted with global management consulting...

RPA in Finance and Accounting - a Digital Transformation

It is little wonder finance and accounting executives are embracing RPA. While the tools can...

8 RPA trends to watch in 2022

For students of technology and workplace practices though, it is the universal embrace of Robotic...

How Customer Experience is Driving Digital Transformation

Well, haven’t times changed? Research shows customer experience (CX) has now supplanted price and...

7 Ways to Use Technology to Improve Customer Experience

Finding No 1 – 68% of CX experts strongly believe that expectations from customers are rising.

How to Build an RPA Implementation Strategy

What the company did next exceeded even its own expectations. Rather than stick to tried and tested...

Conversational AI vs Chatbots: What is the difference?

Imagine two colleagues tasked with helping customers with enquiries. The first is a hard worker who...

What is Conversational AI?

Welcome to the world of Conversational AI, a concept that once belonged in science-fiction novels...

RPA for Supply Chain Management

Bloomberg declares: “The global supply chain is a mess.”