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Five Examples of RPA in Contact Centres

That much is evident by the fact almost half of contact centre now use RPA, while a Deloitte...

RPA Lifecycle – The Ultimate Guide for Turning Automation Dreams into Reality

Amid the rush to automate, countless businesses in the infancy of their RPA journey are no doubt...

What Are PDD and SDD In RPA?

Befitting an emerging technology though, newcomers to automation will likely find their heads...

RPA vs Cognitive Automation

That’s right – it’s not as simple as just signing up. Further choices need to be made, one of...

How to Prioritise Processes to Automate

Fortunately, the unconverted are few and far between. As highlighted in a 2020 global survey by...

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

How To Get Started With RPA

Once the stuff of fantasy, RPA sees software robots complete repetitive and time-consuming...

Transactional vs Relationship NPS

Yes indeed - happy customers are good for business.

What is an Intelligent Virtual Agent

You are sifting through a pile of job applications when one catches your eye. The first thing...