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What is Customer Experience Management?

However, it is a customer retention study Prof Sasser conducted with global management consulting...

It is little wonder finance and accounting executives are embracing RPA. While the tools can...

For students of technology and workplace practices though, it is the universal embrace of Robotic...

Well, haven’t times changed? Research shows customer experience (CX) has now supplanted price and...

Finding No 1 – 68% of CX experts strongly believe that expectations from customers are rising.

What the company did next exceeded even its own expectations. Rather than stick to tried and tested...

Imagine two colleagues tasked with helping customers with enquiries. The first is a hard worker who...

Welcome to the world of Conversational AI, a concept that once belonged in science-fiction novels...

Bloomberg declares: “The global supply chain is a mess.”