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Automate Invoice and Receipt Processing with AI

In a world where process is everything, AP departments have traditionally been forced to employ...

Types of Intelligent Agent

Having previously explored what an intelligent agent in AI is, we now turn our focus to how many...

What is Intelligent Agent in AI?

Well, those days are gone with artificial intelligence not only here but playing an increasing...

An Introduction to Chatbot AI

Fast forward to 2021 and Prof Weizenbaum’s vision has resulted in a world where seemingly every...

What is Closed-Loop Customer Experience Management?

The heartening aspect was the number of organisations that collect feedback, with 95% of...

10 Ways Chatbots can Improve Customer Service with AI

More importantly, there is no end in sight for the current boom in chatbot technology.

8 Principles of Customer Experience

Given CX is defined as the impression customers have of a brand based on every aspect of their...

What is Hyper Personalisation?

The internet age has now created the ability for businesses to take the personal touch to the...

How to Create a Quality Business Case for RPA

Amid that rush, however, it is essential that leaders take a moment to remind themselves of one...