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Discover the latest insights, information and trends in blogs created by customer experience experts and professionals.

Five reasons to embrace low-code automation

That said, the past decade has seen a growing push for a simpler way of programming and a business...

How chatbots reduce abandoned cart rates

Now imagine seven of those customers walk away. That’s right – with no warning, they simply turn...

Boost your candidate experience in 7 simple steps

Just as in real estate when they say it’s a ‘sellers’ or ‘buyers’ market, in the recruitment world,...

The impact of The Great Re-Evaluation

In this blog, we discuss the connection between The Great Re-Evaluation and its predecessor, The...

Surviving the Great Resignation

Derek Thompson wrote in his article for The Atlantic: “this economy must feel like leaping from the...

8 Key Digital Transformation Trends for 2022

This is especially so in recent times when the conversation has turned to digital transformation,...

Speech recognition technology in healthcare

That is also the case across countless industries, with voice recognition technology having proven...

What is Hyperautomation?

In the words of Gartner research vice-president Fabrizio Biscotti: “Hyperautomation has shifted...

8 Steps to a Successful Digital Transformation Roadmap

Amid those thousands of words though, a quote from one man stands out from the crowd. As a...