RPA vs Cognitive Automation
That’s right – it’s not as simple as just signing up. Further choices need to be made, one of...
Blog
How to Prioritise Processes to Automate
Fortunately, the unconverted are few and far between. As highlighted in a 2020 global survey by...
Best Customer Experience Metrics and KPIs
Research has shown CX has overtaken both as the key to not only attracting but keeping business....
How To Get Started With RPA
Once the stuff of fantasy, RPA sees software robots complete repetitive and time-consuming...
Transactional vs Relationship NPS
Yes indeed - happy customers are good for business.
What is an Intelligent Virtual Agent
You are sifting through a pile of job applications when one catches your eye. The first thing...
The Ultimate list of Customer Service Statistics
With that in mind, companies are investing in CX like never before. When CRM provider...
The Growing Need for Partnerships
When it comes to strategic partnerships, I firmly believe that 1 + 1 can now equal 3. Let me...
Automation - Trying to Get it Right
RPA/cognitive automation is widely used in BPOs and forms the basis for efficiency gains that...
