Sue Robinson

Sue has over 20 years of experience across banking, telecommunications and outsourcing; with a passion to drive change and deliver the right outcomes to meet business needs.

Turning Customer Insight into Action

How often does your company obtain customer insights but not use them in a meaningful way? If...

Why implementing a customer experience (CX) framework is critical right now

Do you seek feedback from your customers and use those insights to drive business improvement?

Preparing your team for today’s conversation – empathy and managing difficult conversations

As I said in my last blog, redeploying teams from face to face roles into a contact centre is a...

How organisations have pivoted during COVID-19

Organisations have faced and responded to tremendous challenges over the last few months. While...