Turning Customer Insight into Action
How often does your company obtain customer insights but not use them in a meaningful way? If...
Sue Robinson
Sue has over 20 years of experience across banking, telecommunications and outsourcing; with a passion to drive change and deliver the right outcomes to meet business needs.
Why implementing a customer experience (CX) framework is critical right now
Do you seek feedback from your customers and use those insights to drive business improvement?
Preparing your team for today’s conversation – empathy and managing difficult conversations
As I said in my last blog, redeploying teams from face to face roles into a contact centre is a...
How organisations have pivoted during COVID-19
Organisations have faced and responded to tremendous challenges over the last few months. While...
