Rik Johnson

Rik heads up Probe’s Intelligent Automation business, where she and her team of digital optimists are building and nurturing bots that bring out the best in people. Rik has over 16 years operational experiment working in different areas from product management to solution development.

The other kind of RPA

When we are talking about automation in the CX and contact centre world, we commonly hear an...

Accidental acceleration: where to next for the digital safety nets?

It’s a relief to be talking about getting back on track, pick up momentum again, and adapting to...

Curiosity kills the (less efficient, more costly, and hopefully-not-but-possibly-biased) cat | Probe Group

This year, we decided to bring artificial intelligence into our already intelligent recruitment...