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Lachlan Maxwell

Surviving the Great Resignation

Derek Thompson wrote in his article for The Atlantic: “this economy must feel like leaping from the...

8 Key Digital Transformation Trends for 2022

This is especially so in recent times when the conversation has turned to digital transformation,...

8 Steps to a Successful Digital Transformation Roadmap

Amid those thousands of words though, a quote from one man stands out from the crowd. As a...

What is Customer Experience Management?

However, it is a customer retention study Prof Sasser conducted with global management consulting...

How Customer Experience is Driving Digital Transformation

Well, haven’t times changed? Research shows customer experience (CX) has now supplanted price and...

7 Ways to Use Technology to Improve Customer Experience

Finding No 1 – 68% of CX experts strongly believe that expectations from customers are rising.

The Ultimate list of Customer Service Statistics

With that in mind, companies are investing in CX like never before. When CRM provider SuperOffice...