Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Industry-recognised certifications to protect what matters most to our clients and their customers.
Over 19,000 team members delivering exceptional customer experiences across five countries.
The top nine reasons to get more closely acquainted with Probe CX.
TECHNOLOGY & TRANSFORMATION SERVICES
Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.
Continue reading07 Feb 2024
Discover the key questions to answer before tackling the daunting task of digital transformation.
Read more16 Dec 2021
Chatbots have been around for decades but the introduction of AI means companies yet to embrace the technology risk being left behind.
24 Nov 2021
Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...
17 Nov 2021
Businesses are embracing a concept that is supercharging the art of customer service – hyper personalisation…
10 Nov 2021
We explain how you can create a quality business case and convince your leadership team that it's time to invest in RPA technology. Read more.
03 Nov 2021
We take a look at five examples of how Robotic Process Automation (RPA) is being used to automate contact centre tasks. Find out more.
27 Oct 2021
There are multiple steps involved in deploying RPA. Read our overview of each step and how to prepare your business for this powerful new technology here.
13 Oct 2021
Discover the differences between cognitive automation and robotic process automation, to help you choose which is right for your business.
08 Oct 2021
Find out how you can prioritise your process automation projects in order to deliver value, reduce operational costs and improve productivity.
06 Sep 2021
IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.
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Let us help you navigate the digital world and introduce intelligent automation solutions to elevate your organisation to a best-in-industry standard.